Obtaining Your Medical Records

For Those Seeking COVID-19 Test Results

Results may be available in 24 hours or up to two days. There are a few ways to obtain your results:

  • Patient Portal – Did you provide your email address at the time of registration? If so, look in your email for the invitation. Learn more →
  • Submit an Online Medical Records Request below.
  • Contact the Health Information Management Department for assistance at 951-696-6013 (choose option 3 for Patient Portal questions and option 2 to obtain a medical record copy).

The Southwest Healthcare System Health Information Management department maintains records of the care patients receive while they are at Inland Valley Medical Center and Rancho Springs Medical Center. As required by state and federal law, these records are kept in strict confidence and are only released with proper authorization from the patient. We offer the following options to allow patients to obtain medical records and/or radiology studies from Rancho Springs Medical Center or Inland Valley Medical Center:

Online

For the quickest response time, submit your medical record request through our online medical correspondence system.

Mail

You may mail your written request to:

Health Information Department (Medical Records)
Southwest Healthcare System
25500 Medical Center Drive
Murrieta, CA 92562

How to Obtain Medical Records

Download Request Form

Fax

You may send your written request to our secure fax machine at 951-600-4363.

In-Person

As we continue our efforts to combat the effects of COVID-19, the safety of our patients and staff is of upmost concern. Therefore, we are not allowing in-person access to our Release of Information department, with the one exception noted below. Please use the other options provided on this website to request access to your records, such as the Patient Portal, online, mail, phone and/or your provider. We apologize for any inconvenience.

Exception for In-person Requests: Process servers and patients/representatives who require urgent/same-day imaging CDs who are not exhibiting any COVID-19 related symptoms.

The Release of Information department is located at 25485 Medical Center Drive, Suite 208, Murrieta, CA 92562. The department is open from 8 am to 4:30 pm, Monday through Friday, excluding holidays.

Note: While you are at your provider's office for your follow-up appointment, the provider's office can call the Release of Information department (951-696-6013, option 2) for any required documentation and we will fax the information directly to their office. In addition, imaging CDs can be mailed directly to your provider. Please request a few days prior to your appointment to allow enough time for mail to be received.

Telephone

If you have any questions or would like additional information, please call us at 951-696-6013, option 2, and our staff will be happy to assist you. Please be advised that to protect our patients' privacy and health information, we do not accept telephone requests and we do not disclose any information over the telephone.