Southwest Healthcare System (including Inland Valley Medical Center and Rancho Springs Medical Center) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Southwest Healthcare System does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Southwest Healthcare System:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the House Supervisor at 951-677-9725 (Inland Valley Medical Center) or 951-696-6017 (Rancho Springs Medical Center).
If you believe that Southwest Healthcare System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please speak to the Southwest Healthcare System Patient Advocate at 951-200-7399.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, one of our patient advocates is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/filing-with-ocr/index.html
ATTENTION: If you speak Spanish, Chinese, Vietnamese, Tagalog, Korean, Armenian, Persian (Farsi), Russian, Japanese, Arabic, Panjabi, Mon-Khmer (Cambodian), Hmong, Hindi, Thai, language assistance services, free of charge, are available to you. Contact the House Supervisor at 951-677-9725 (Inland Valley Medical Center) or 951-696-6017 (Rancho Springs Medical Center).