Latest Information on COVID-19 Precautions
The safety of our patients and staff has always been and remains our top priority.
As the world continues to navigate the challenges presented by COVID-19, we realize that some people may have questions about coming to the hospital even as they seek to address pressing health issues. Please note that we have implemented extraordinary measures and additional protocols at our hospitals to help ensure safe and clean environments for our patients, physicians, staff and community. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and our local Health Authority.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Departments are staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.
We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.
Hospital Services and Programs
Our hospitals are fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.
Most community health education programs offered by the hospitals in the near term have been canceled or postponed; please follow Rancho Springs Medical Center and Inland Valley Medical Center on Facebook for updates.
For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.
Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule. Please see the Visitation section below for information on visitors dropping off and picking up patients for outpatient surgery.
LIMITED VISITATION – Be an Advocate for Your Loved One’s Care
Limited visitation is permitted in the ER, in most inpatient rooms, for outpatient surgery, for compassionate care/end-of-life situations and for maternity/neonatal patients. In these cases, visitors will be limited to a specific room only and must wear a mask, which we require that you bring with you.
The following is in effect until further notice:
- ER – One visitor may accompany a patient in the ER. The visitor must come in with the patient at the time of arrival and wear a mask. The visitor must stay in the specific room/bay assigned to the patient until discharge. If the patient is admitted, the visitor may accompany them to their inpatient room.
- Inpatient Rooms – One visitor (screened negative for COVID-19) is allowed on inpatient areas from noon to 8 pm. Visitors must bring and wear their own mask. Visitation is still restricted for patients in confirmed or PUI COVID-19-designated rooms/units.
- Family Birth Center – As many as two support persons (screened negative for COVID-19) may accompany the patient in the labor and deliver areas. Only one support person may accompany the patient during post-partum and throughout the stay.
- Surgery – One visitor may accompany the patient for pre-op and post-op consult in the surgical services area. Both patient and visitor are required to wear a mask, which they must bring, upon arrival. Visitors are permitted to wait in the hospital as long as they follow appropriate social distancing practices and wear a face covering at all times. Visitors may only wait outside the hospital or in the designated surgery waiting area. Post-operative patients may have one visitor accompany them to their room.
- Visitors are subject to temperature check and screening upon arrival at the hospital. Any individual who has been in contact with a person suspected or confirmed to have COVID-19 within last 14 days or has had a cough or flu-like symptoms, including sore throat, headache, muscle aches, nausea, diarrhea, abdominal pain or loss of taste or smell in the last 24 hours or felt feverish, experienced chills or had a fever of 100°F or greater in the last 48 hours, will be prohibited from entering the hospital.
- Travel history will be queried; those who have traveled outside the country or domestically within the last 14 days may be restricted from entering the hospital.
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
- World Health Organization →
- Centers for Disease Control and Prevention (CDC) →
- CDC Coronavirus Self-Checker →
We are Accepting Donations!
We thank our local community for your generosity and your time. If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, contact us.
Face Mask Instructions – Download PDF instructions →
Face Mask Instructions Video (10 min) – Watch video →
How to make a hand-sewn gown – Download PDF instructions →
How to make a Face Shield – Download PDF instructions →
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