COVID-19 and its variants continue to impact communities across our country and the world. The Centers for Disease Control and Prevention (CDC) recommends that all Americans age 5 and older, with few exceptions, be vaccinated against the virus. Read the CDC's latest guidance.
Southwest Healthcare System is NOT a community vaccination site. Please refer to your local health authority or pharmacy for information on community vaccination sites.
Latest COVID-19 Information
The safety of our patients and staff has always been and remains our top priority. Since the beginning of the pandemic we have implemented extraordinary measures and additional protocols, including mandatory masking in our facilities, to help ensure a safe and clean environment for our patients, physicians, staff and community. We continue to actively monitor and respond to all recommendations made by the CDC and our local health agencies.
Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.
Emergency Department – Do Not Delay in Seeking Critical Care
Our Emergency Departments are staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.
We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.
For children and youth 17 and younger, we encourage you to consider utilizing the specialty services of Rancho Springs Medical Center’s Pediatric Emergency Physicians provided by Rady Children’s Hospital, 7 days a week/24 hours a day.
Individuals Experiencing COVID-19 Symptoms
If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.
If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.
For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.
LIMITED VISITATION – Be an Advocate for Your Loved One’s Care
For the safety and health of your loved ones and all hospitalized patients, the following is in effect until further notice:
In Accordance With the California State Public Health Order:
All visitors must show proof of vaccination for COVID-19 or a negative COVID-19 test taken within one day of visitation for antigen tests, or within two days of visitation for PCR tests.
Hospital Visitation Policy
- Visitors are allowed only during scheduled visiting hours (daily from 12 noon – 8 pm) and must wear a well-fitted facemask at all times.
- General visitation – Limited to one (1) adult visitor age 18 or older, per patient, per day. For a patient who is in isolation, visitation may be further restricted.
- Emergency Room visitation – No visitors are permitted at this time.
- The Family Birth Center visitation – Limited to one (1) adult visitor age 18 or older throughout the stay of the patient. Overnight stays are restricted to one (1) adult age 18 or older, and only with permission from the department clinical supervisor.
Exceptions to the visitation policy may be made in the following circumstances:
- Patient in critical condition, when death may be imminent
- Emergent situations, for parents/guardian of a pediatric patient
- Support person for a patient that meets ADA criteria (physical, intellectual, developmental disability/cognitive impairment)
- All visitors will be screened for symptoms upon arrival at the hospital. Visitors are required to use hand-sanitizing gel (or hand washing) upon entering the facility as well as entering and exiting a patient room.
Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.
If you have not yet been vaccinated, the CDC recommends individuals follow these everyday preventive measures.
- Wear a mask. If you are not fully vaccinated and aged 2 or older, you should wear a mask in indoor public places.
- Stay six feet away from others.
- Get vaccinated. Authorized COVID-19 vaccines can help protect you from COVID-19.
- Avoid crowds and poorly ventilated spaces.
- Wash your hands often.
- Cover coughs and sneezes.
- Clean and disinfect high-touch surfaces.
- Monitor your daily health and watch for symptoms.
- World Health Organization →
- Centers for Disease Control and Prevention (CDC) →
- CDC Coronavirus Self-Checker →
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