COVID-19 Information, Precautions and Guidance

Care During a Public Health Crisis

The safety of our patients and staff has always been and remains our top priority. We are now enduring a dangerous phase of this pandemic as the COVID-19 virus surges across the state and our state is experiencing reduced resources available to hospitals and patients, such as medical supplies, equipment and personnel.

While we have been actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and the California Department of Public Health since the onset of COVID-19 — and have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community — the sustained public health emergency necessitates all California hospitals to define and implement Crisis Standards of Care. Utilizing established best practices and guided by ethical principles and a commitment to equity, this guidance provides a framework to help healthcare providers plan for and make critical decisions. It aims to ensure that, despite being faced with a crisis situation, we are able to continue to provide healthcare services in a coordinated and thoughtful manner, using an established framework, procedures and guidance.

Critical Care Resource Plan

We are doing everything we can to avoid reaching extreme crisis; however, our greatest immediate hope in this hard-fought battle against this virus is that citizens will heed the advice of our trusted public health leaders: physical distancing, limiting our gatherings, wearing masks, and respecting the guidance of our healthcare workers. By doing so, you are saving lives — and you are helping our teams be there for their families, as well. 

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here to deliver a superior healthcare experience.

Emergency Department – Do Not Delay in Seeking Critical Care

Our Emergency Departments are staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.

We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.

Hospital Services and Programs

Our hospitals are fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.

Most community health education programs offered by the hospitals in the near term have been canceled or postponed; please follow Rancho Springs Medical Center and Inland Valley Medical Center on Facebook for updates.

Telehealth

For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.

Elective Procedures 

Our surgery teams are working with physician offices to accommodate the scheduling of surgeries and procedures that were postponed due to COVID-19 or that may have recently become a health priority. If you are scheduled for a procedure, please confirm with your doctor that it remains on schedule. Please see the Visitation section below for information on visitors dropping off and picking up patients for outpatient surgery.

LIMITED VISITATION – Be an Advocate for Your Loved One’s Care

For the safety and health of your loved ones and all hospitalized patients, the following is in effect until further notice:

  • Inpatient areas – Visitors are not allowed in inpatient areas, including rehabilitation, with the following exceptions:
    • Compassionate care/end-of-life situations: In these cases, visitors are limited to a specific room only.
    • The Family Birth Center: Limitation of one support person for the entire length of stay. No switching is permitted.
    • NICU: Visitation is restricted to two designated parents/legal guardians for the duration of the admission. Only one parent is allowed at bedside at any given time. The NICU will continue to implement visitation guidelines based on the specific needs of these patient populations.
  • Emergency Department – All visitors are precluded from staying with ER patients except as outlined below:
    • Walk-in patients who lack capacity: The person accompanying them can remain to assist with triage; however, they are not allowed to stay or remain in the waiting room.
    • For certain compassionate care/end-of-life situations: In these cases, visitors are limited to a specific room only.
    • Pediatrics: One support person may stay with the patient.
  • Patients with disabilities may have one designated support person with them at any time they are in the hospital for care and treatment to physically or emotionally assist them or to ensure effective communication, provided proper precautions are taken to contain the spread of infection. If the patient’s stay is longer than 24 hours, there may be two designated support people, provided only one support person is present at a time. *Patients with disabilities may include, but are not limited to, patients with altered mental status; physical, intellectual or cognitive disability; communication barriers or behavioral concerns; or patients who need assistance from a support person outside the hospital to provide them with effective care due to the specifics of their disability (for example, patients with severe hearing loss, dementia or aphasia).
  • Outpatient visits – Restricted to the patient only. No visitors are permitted. If you are accompanying the patient you must remain in your car. All outpatients will be screened prior to entry.
  • All vendors’ in-person sales demonstrations and meetings are suspended. We encourage web-based or telephone meetings during the interim, if necessary. Vendors that play essential roles in patient care-related procedures, facilities maintenance/management, biomedical engineering support, and/or support of ongoing operations will be screened and allowed into facilities for these specific functions.
  • Everyone should use hand sanitizing gel (or hand washing) upon entering the facility as well as entering and exiting a patient room.

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

Additional Resources

We are Accepting Donations!

We thank our local community for your generosity and your time. If you are interested in providing items (donated or hand-made) to our facility, kindly follow the user-friendly instructions here. To make a donation, contact us

Face Mask Instructions – Download PDF instructions →

Face Mask Instructions Video (10 min) – Watch video →

How to make a hand-sewn gown – Download PDF instructions →

How to make a Face Shield – Download PDF instructions →

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