Obtaining Your Medical Records

The Southwest Healthcare System Health Information Management department maintains records of the care patients receive while they are at Inland Valley Medical Center and Rancho Springs Medical Center. As required by state and federal law, these records are kept in strict confidence and are only released with proper authorization from the patient. We offer the following options to allow patients to obtain medical records and/or radiology study from Rancho Springs Medical Center or Inland Valley Medical Center:

  • Online. For the quickest response time, submit your medical record request through our online medical correspondence system from Arctrieval.
    Submit your request

  • Mail. You may mail your written request to:

    Health Information Department (Medical Records)
    Southwest Healthcare System
    25500 Medical Center Drive
    Murrieta, CA 92562
    Download a request form

  • Fax. You may send your written request to our secure fax machine at 951-600-4363.

  • In-Person. You may visit the Centralized Release of Information Department to deliver your written request in person. The department is open from 8:30 a.m. to 5 p.m., Monday through Friday, excluding national holidays. The Centralized Release of Information Department is located at 25485 Medical Center Drive, Suite 106, Murrieta, CA 92562.

  • Telephone. If you have any questions or would like additional information, please call us at 951-696-6013, option #3 and our staff would be happy to assist you.  Please be advised that to protect our patients’ privacy and health information, we do not accept telephone requests and we do not disclose any information over the telephone.

  • Radiology Images and Studies. Radiology Images and Studies require one full business day to prepare. If you are scheduling a follow-up appointment please plan accordingly.