The Case Management Department at Southwest Healthcare System helps patients and their families cope with the problems and stress that often accompany illness or hospitalization. Professional case managers provide support and guidance to help guide patients and families who are dealing with an illness or treatment. Our case managers are experienced in working with community agencies that can provide you with the services you may need after discharge, including extended care facilities.
In addition, and can help you make decisions about discharge plans.
Social workers are an integral part of an interdisciplinary healthcare team and are available to assist patients and their families by providing a variety of preventative, clinical and supportive services throughout the patient's hospitalization. Social workers at Rancho Springs Medical Center and Inland Valley Medical Center have years of hospital and medical experience, as well as advanced training, including master’s degrees in social work. They work to help patients and their family members cope with social, psychological, financial and medical needs by using assessment, counseling and referral-based services.
Among the services social workers provide are:
- Psychosocial assessment to meet the unique needs of each patient and family
- Emotional support and counseling
- Crisis intervention to address critical needs
- Assist with facilitating communication between patients, the health care team, and the physician
- Referrals to appropriate community resources for additional needs at home, safety, and supportive services.
Social workers provide services throughout these hospital departments:
- Emergency Department
- Medical/Surgical/Telemetry Units
- Neonatal Intensive Care Unit (NICU)
- Trauma Service
- Women’s Center
Contact the Case Management department
Inland Valley Medical Center
Rancho Springs Medical Center